If products are damaged or faulty
Because of the perishable nature of many products, you are advised to make any complaint within 1-2 working days of the delivery date of your products.
We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us via our contact page or take the flowers to the florist shop that delivered them, and we will replace the flowers and deliver them to you free of charge.
If we have sent you the wrong products
Refunds may occasionally be given at the discretion of the management.
Flowers, fruit baskets and other perishable products are excluded from the legal right of withdrawal because of their perishable nature during the withdrawal period, as mentioned in the article VI, 53 of the Code of Economic Law. The following only applies to other products.
You have the right to withdraw from the contract within 14 days without having to state the reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you and who is not the carrier, acquires physical possession of the goods. In order to exercise the right of withdrawal, you must inform us of your intention to withdraw from the contract by an unequivocal declaration (e.g. in writing, by fax or by e-mail). You can use the sample withdrawal form ( See Appendix I: "Model form for right of withdrawal" at the bottom of this page) for this purpose, but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication regarding the exercise of your right of withdrawal before the withdrawal period has expired.
If you terminate this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges resulting from your choice of a type of delivery other than the cheapest standard delivery type offered by us), without undue delay and in any event no later than 14 days from the day we are informed of your decision to terminate. If you return only part of your order, the delivery costs will not be refunded. We will reimburse you using the same payment method you used to make the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for this reimbursement. We may delay the refund until we have received the returned goods, or you have provided proof of their return, whichever comes first.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day you notified us of your decision to cancel the contract. You are in time if you return the goods before the 14-day period has expired.
Return address: Euroflorist - Pegasuslaan 5,1831 Diegem, Belgium
The direct cost of returning the goods will be borne by you. You shall only be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Model form for right of withdrawal
(this form should only be completed and returned if you want to withdraw from the contract)
- To: [trader’s name]
[trader’s geographic address]
[trader’s fax number, if available]
[trader’s e-mail address or electronic address]
- I/we* herewith inform you that, in respect of our contract regarding
the sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]*
The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.
- Ordered on*/received on* [date of ordering services or receiving goods]
- [Consumer(s)’ name]
- [Consumer(s)’ address]
- [Consumer(s)’ signature] (only if this form is submitted on paper)
*Delete or provide supplementary information, as applicable.